Los Angeles County
Department of Children
and Family Services
Child Protection Hotline (800) 540-4000

[ Frequently Asked Questions ] [ References ] [ Contacts ] [ Video Tutorial ]

Frequently Asked Questions:

What is the purpose of this application?

Who can use the system?

What is a non-emergent report?

What is Child Abuse?

How do I register for an account?

I forgot my Email Address. How can I retrieve it?

I forgot my password. How can I retrieve it?

How do I edit my profile?

My account is inactive. What does that mean?

What happens if my account is inactive?

How do I unlock my account?

How do I report an abuse?

How do I continue with a saved report?

How long do I have to complete a report?

What happens if a report is not completed within 48 hours of receipt of the email?

What happens after a report is submitted?

Will I be notified of the outcome of the report I submitted?

Will I be able to print out my report?

What information is required by the Mandated Reporter when submitting an online report?

How to report an emergent suspected child abuse matter?

Where can I find a list of all the DCFS regional offices?

Will the person know I made the report?

After completing an online report in CARES, is it also necessary to call the Child Protection Hotline to make a verbal report?

If I already made a verbal report to the Child Protection Hotline by phone, should I use CARES to complete my follow-up written report?

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